FAQS

Delivery/Shipping

Where do you ship from?

We ship from Melbourne, Australia. Stickers will be in cellophane bag for weather protection.

How much is the shipping?

We charge a flat rate to all countries. Within Australia starts at $1.20. Other NZ/Asian countries starts at $2.50. Rest of the world is from $3.25.

Is there tracking?

Our economical shipping DOES NOT have tracking or reference number. Upgrades are available. Orders over $100 will be sent via registered post at free cost. Yes that includes international orders!

How long will it take my order to arrive?

Domestic order (Within Aus) should arrive within 2 weeks time. International order usually arrives within 21 business days but do expect up to + weeks for airmail especially during holiday season.

I still haven't received my order?

Please make sure you wait at least 4 weeks for your order to arrive (or 2 weeks for domestic order). We send using regular letter airmail that does not provide tracking or shipping reference number hence the cheap shipping cost. As we do not have control of the shipping, we rely on post office to deliver them in a timely manner.

Cancellation/Returns/Exchange

Do you accept exchange or returns?

All sales are final. Everything is hand made to order so we are not able to accept any exchanges or returns.

I want to cancel my order.

Please contact us within 24 hours and we will cancel your order.

Do you accept refunds?

Unless there is a mistake on our end we do not accept refunds. This includes lost or stolen items or any issues associate with shipping.

General

What materials you use?

We use matte non-removable sticker paper which is suitable for all pens to write on.

What payments you accept?

We accept all major payments include paypal, visa and mastercards.

Are my details secure?

Absolutely! We take privacy very seriously. We collect only the information necessary for us to complete your order or to contact you regarding the status of your order. All information will be kept strictly confidential and will not be sold, reused or disclosed in any way.

What is the store currency?

Store is set to Australian dollar by default. You can also change to USD, Pound and Euro using the drop down menu on top right of the screen next to the search icon.

Do you take custom order?

No we do not, sorry!

Is wholesale/bulk order available?

Yes, please contact us with your details and we'll contact you soon as possible.

Looking for sponsorship/PR reviews?

Sorry we do not offer free items for sponsorship or PR but we do offer special discount for those purpose. Contact us and we'll work something out.